Questions to Ask When Hiring a Moving Company

Moving may be a stressful undertaking, and selecting the right movers is critical to ensuring a stress-free experience. To ensure a smooth and successful move, ask a number of questions when hiring a moving company. Inquire about the type of moving truck they will use to transport your possessions to verify it meets your requirements.

Asking the important questions is necessary for making informed selections and finding a trustworthy moving company that matches your individual needs. In this detailed moving guide, we will answer critical questions that will help you navigate the procedure with confidence.

We've got you covered on everything from authenticating a company's validity to understanding moving prices, subcontracting, additional fees, insurance, and item moves. Let's go into the key questions to ask before hiring movers, so you can make the best decisions for a successful move.

Request Mover’s Registration Number

The first step is to check the legitimacy of the moving company you are considering when hiring movers. The United States Department of Transportation assigns unique identification numbers to registered moving companies. Verifying their USDOT number ensures that you're dealing with a legitimate and compliant mover. A good moving company will gladly provide you with their registration number, which acts as proof that they are an authorized company that follows FMCSA/USDOT guidelines. You may ensure that you are entrusting your move to a professional and trustworthy business by asking for their registration number. Inquire whether the company follows the Federal Motor Carrier Safety Administration's (FMCSA) rules to ensure compliance with safety regulations and standards.

Interstate movers are legally required to provide the “Your Rights and Responsibilities When You Move” booklet. Ask for it. Federal law requires interstate moving companies to give customers this document before a move. If they don’t, it’s a warning sign that they aren’t following the rules.

We prioritize your peace of mind at Movers Corp, and all the movers featured on our platform publish their registration and licensing information on their profile page, allowing you to verify their legality readily.

Inquire About Their Moving Prices Structure

Understanding how moving companies calculate the moving costs is important to avoid surprises or hidden charges. While certain companies base their prices on weight or distance, others, such as cubic feet, may use different criteria. Companies that charge by cubic feet should avoid overpricing because it might lead to overcharging, especially for long-distance relocation.

Consider companies that offer transparent hourly prices or rates based on weight and distance. On our website, you'll find detailed information, such as the hourly rates of each mover, allowing you to make informed selections and select the pricing structure that best fits your budget and needs.

Inquire with the company's representative if they can provide binding estimates. To better manage the finances, you should request a binding quote from the moving company. A mover may issue a binding estimate, then later claim that the inventory was incomplete. Always ask for a signed, itemized inventory attached to the estimate. Check that the estimate covers all access fees and packing materials.

This form of estimate guarantees that the final cost of the move will not surpass the first quoted price, allowing you to save money and avoid surprises. Ask what will happen if the final charges differ from the written estimate. Written approval is required for any increase over 10% before unloading starts. Otherwise, a signed waiver is required, giving up the right to dispute the charges.

If you're being charged by weight, the company must weigh the truck before and after loading. Ask for a certified weight ticket, or you won’t have proof of the weight used to calculate your cost.

Learning how movers set prices can help you avoid overcharges. Check whether each moving quote is binding or non-binding. Then confirm that it includes all extra service charges. This comparison of common pricing models can help you choose the one that fits your move best.

Ask if the Moving Company Subcontracts Their Work

Many larger movers may subcontract some of their labor to smaller movers. While this is a regular practice, it makes sense to inquire about the subcontractor's name and ensure they comply with the same standards as the major organization. Requesting information about the subcontractor displays your concern for service quality. Ask if subcontractors will arrive in branded trucks or unmarked vehicles, and ask for a direct phone number for their supervisor. If they refuse, it removes accountability in case of theft or property damage.

It could be a red signal if a moving company is unsure or reluctant to disclose this information. Common moving company red flags include unmarked trucks, vague estimates, and refusal to provide subcontractor names. You have the right to know who will handle your valuable possessions; therefore, don't hesitate to request specific subcontractors with good records and exceptional service.

Ask whether rejecting a subcontractor will void your contract or lead to penalties. If it does, negotiate a clause upfront that lets you approve or reject any third-party mover in writing before the job is confirmed.

Ask if the company is affiliated with major van lines. Working with movers affiliated with major van lines can offer added assurance and reliability. These partnerships often provide access to a broader network of resources and support for your move.

Ask About Movers Experience and Track Record

It's reasonable to be concerned about their experience and track record. Look for a moving company with a good reputation and industry experience. Consider their years of experience, the number of moves they have accomplished, and, most significantly, reviews from previous customers. Positive client comments and reviews are a major indicator of the dependability and professionalism of a moving company and its crews.

An experienced moving crew is knowledgeable about the complexity of the moving process and may provide valuable insights and recommendations. Over time, they have created successful techniques for packing, loading, and unloading your goods. Their experience with a wide range of things, from delicate glassware to expensive furniture, allows them to handle your belongings carefully. Look for a moving company that has handled moves similar to yours, whether a local home relocation or a long-distance transfer.

Inquire About Employee Screening and Background Checks

Peace of mind is important when you move. It starts with trusting the team that handles your valuables. Inquire about the moving company's employee screening and background check procedures. A solid company will prioritize the safety of your items by doing extensive background checks on its staff. You can be certain that your belongings are in the hands of trustworthy professionals if you hire movers who have been thoroughly screened.

Knowing that your moving company takes workers' screening seriously can give you peace of mind and improve the overall security of your relocation. The moving company proves its commitment to hiring competent and trustworthy personnel by undertaking extensive background investigations, including criminal record checks and reference verification. This focus on personnel screening ensures peace of mind during the moving process, knowing that the people handling your possessions have been thoroughly verified.

Discuss Additional Fees

It's important to have a thorough awareness of any unexpected fees that may occur when you plan your relocation. Additional charges may apply to certain items or circumstances, such as heavy or fragile objects, restricted access, or the existence of stairs. You can avoid these circumstances during the moving process by being well-organized and proactively organizing sufficient parking.

It is critical to have open communication with the moving company to avoid any unexpected expenses. Don't hesitate to address potential issues and get an accurate quote covering all facets of your relocation, leaving no space for surprises or hidden expenses. Don't forget to ask about any potential extra fees associated with specific services or circumstances, such as moving specialty items.

Some moving costs aren’t visible right away. Ask about these common extra fees early to avoid surprise charges.

Ask About Insurance Coverage

Insurance is an important part of the moving process, and you should check about the insurance choices offered by the moving company. Inquire about their insurance coverage and whether it is included in their services. Consider evaluating your homeowner's or renter's insurance plans before acquiring additional insurance from the moving company. Discuss the company's policies on liability coverage and inquire about options like full value protection to safeguard your belongings during the move.

Movers are only required to pay 60 cents per pound for each item unless you choose and pay for full value protection in advance. Ask for this option in writing, and compare the cost with what third-party insurance providers charge.

Confirm whether antique furniture, mounted TVs, or musical instruments are included in the default insurance coverage. If they are not, require a separate line item and declared value before moving day. Otherwise, these items may be completely lost without any reimbursement.

It's possible that your current insurance policy already covers some of your belongings throughout the transfer. Understanding your insurance alternatives will allow you to make an informed decision about securing your assets during the move. Ask for a written statement that lists the insurance coverage limits, including both per-item and total load caps. Without it, a total-loss fire or flood could leave you with payouts that fall far short of the replacement cost. Don't forget to inquire about their workers' compensation coverage to ensure their employees are protected in case of any injuries during the move.

Not all items are covered by movers' insurance because certain items, such as valuable artwork, jewelry, or sentimental heirlooms, may require specialized insurance due to their high value or unique nature, exceeding the coverage limits of standard moving policies.

Review these insurance questions to ask before your move to make sure your belongings are fully protected.

Ask About Their Dispute Resolution Process After the Move

While everyone wishes for a smooth transition, you should be prepared for any unexpected challenges that may develop. Inquire about the moving company's dispute resolution process to learn how they manage any potential disagreements or concerns. A credible business would have a clear and transparent mechanism in place to resolve disputes fairly and on time.

FMCSA rules allow you up to 9 months from the delivery date to file a claim for loss or damage. Some movers set shorter time limits in their contracts. Check and write down the deadline before you sign.

Confirm whether disputes are handled by internal staff or escalated to arbitration through AMSA or the Better Business Bureau. If arbitration isn’t available, resolving disputes over damaged items may require filing a legal claim in the mover’s home state.

Nobody wants to deal with disputes following the move, but having a dependable method can bring peace of mind. When speaking with the company's representative about your move, inquire about their dispute resolution process and how they address customer problems. A respectable moving company will prioritize open communication and swift resolution to ensure your satisfaction.

Ask If Additional Services are Offered

When selecting a moving company, look at the additional services they provide in addition to the standard moving process. Look for a reputable moving company that goes above and beyond to provide various services tailored to your specific requirements. Packing and unpacking assistance, furniture setup and disassembly, specialty item handling such as pianos or artwork, and even temporary storage solutions are examples of these services. By using a moving company that provides these extra services, you can save time and money while assuring the safety and protection of your valuables throughout the entire process.

If you need to store items during your move, ask about the daily storage rate, warehouse handling fee, and re-delivery charges. Get the maximum SIT fee in writing, since unexpected storage extensions are common during long-distance moves with delays.

Ask if the company has experience with long-distance moves or only serves local areas. National relocation services often include move coordinators, auto transport, and utility connection support for cross-state or international moves. Moving across the country requires specialized skills, so hiring movers with the right experience and resources to handle the logistics is important.

Consider a moving experience where everything goes off without a hitch. You can accomplish this with the assistance of a professional moving company. Many reputable movers provide packing resources such as durable boxes, bubble wrap, and padding to protect your possessions properly throughout transportation. They are skilled in effective packaging techniques, which ensure that fragile items are handled and secured with care. These additional services make moving easier and more comfortable, providing peace of mind and decreasing the stress normally associated with moving.

If you don't have the time or prefer not to pack your belongings, hiring movers who offer professional packing services can be convenient. They can efficiently and securely pack your items to ensure their safe transport.

Packing Services and Materials Comparison

Packing services differ widely in what they include and who they’re designed for. Use the table below to compare common service levels and included materials to choose what fits your move best.

If you receive a quote for partial or specialty packing, ask for line-item costs by room or item type. Confirm whether you'll be charged for unused materials or if refunds apply. Bulk estimates without clear breakdowns can hide extra charges.

Inquire About Items That They Will Not Move

Typically, movers have a list of common things that cannot be moved in their trucks. These limitations are frequently imposed owing to safety concerns, regulatory requirements, or company standards. Hazardous things such as flammable liquids, explosives, and corrosive compounds are frequent products that movers may refuse to move.

When inquiring about prohibited items, provide a detailed inventory of your belongings or categories of items, and ask the movers directly whether there are any limits on moving them. This enables the moving firm to warn you of any potential difficulties or legal constraints they may experience when transporting certain items.

Non-allowable items are not just dangerous. They can also void your insurance. If you pack prohibited items, such as cleaning chemicals or perishable food, and they cause damage or leaks, your insurance claim may be denied. This applies even if the damage is unrelated. Ask your moving company for a written list of non-allowable items.

Inquire About Their Scheduling Options

One of the important questions to ask is about the best moving and delivery dates available to align with your schedule and preferences. Inquire about their scheduling options to ensure that they can meet your precise requirements. Discuss the estimated pick-up and delivery date with the moving company to clearly understand when you can expect your belongings to arrive at your new home. Ask if the pickup and delivery window is guaranteed or just an estimate. Also ask if delays qualify you for a refund or compensation. Get the answers in writing. If you don't, your shipment could be delayed for days without any penalty to the company.

A reputable moving company knows the significance of on-time scheduling and will work with you to establish an appropriate moving date and time. They will try to fulfill your preferred timeline and be flexible where necessary. You may ensure a seamless transition and avoid any potential disruptions to your plans by discussing scheduling possibilities with the moving company.

Federal law allows movers to deliver within a wide delivery window. If the delivery window isn’t in writing, your items could be delayed for weeks without compensation. Always set a clear delivery limit and write down penalties if the movers miss that deadline.

A good move requires careful planning, and a reliable moving company will emphasize meeting your preferred dates and hours. They recognize that each customer has different scheduling needs and will work with you to find a solution.

What to Ask Based on the Time of Year

Summer moving demand surges, especially during the first and last weeks of June, July, and August, often raising rates by 20 to 40 percent. Ask your mover for their FMCSA-registered rate schedule, and request a copy of their tariff sheet showing seasonal rate changes. If your schedule is flexible, check for mid-month discounts and Tuesday to Thursday price gaps.

Many large carriers quietly make these available if you ask. Confirm how early you can book. Some providers open summer slots as early as January. Check if your mover offers a guaranteed delivery window during peak season. Ask if your pickup might be delayed because of truck availability.

Winter moving brings real risks, including black ice, closed mountain passes, and sudden storms. Ask if the mover follows DOT 49 CFR § 392.16, which covers tire chain rules. Also, confirm whether their drivers are trained through ATA’s Certified Moving Specialist (CMS) program for winter driving.

Ask whether they provide Guaranteed Not-to-Exceed pricing or service delay protection if delays happen. Check if coverage includes mildew or freeze damage for items in unheated trucks or containers. Many basic plans leave this out. To save money and avoid delays, consider moving in late April or early October. These months give you better access to top crews, shorter wait times, and easier cancellation policies.

Ask About Packing Techniques and Materials

Inquire about the packing techniques and materials used by the moving company before hiring them. To protect your belongings during the relocation, a reliable business is going to use high-quality packing materials such as sturdy boxes, bubble wrap, and packing paper. They will use creative packaging strategies to improve space efficiency while minimizing damage risk.

The way in which your possessions are packed has a considerable impact on their safety during the relocation. A skilled moving company recognizes the significance of proper packing practices. They are trained to handle delicate things with care, ensuring that they are appropriately wrapped and cushioned to prevent breakage. The movers may provide an extra layer of protection by using specialized procedures such as double boxing or customized crating for costly or delicate objects. When negotiating your move with them, inquire about the company's packing processes and materials to ensure that your things receive the highest care and attention.

Inquire About Additional Transfers of Your Belongings

It's not uncommon for movers to transfer belongings from one ruck to another before arriving at the final destination for long-distance moves. However, this approach increases the likelihood of damage or things going missing. To safeguard the safety of your things, inquire with the moving company about potential subsequent moves. If they do, learn about the precautions they take to avoid any damage, particularly water damage, during the move.

You can protect your valuables and avoid risks by understanding the transfer steps and safety rules. You should address this concern before signing any contracts with the moving company.

Some high-end movers now provide GPS tracking links for your shipment, like Amazon does. If you're moving to another state, ask whether you’ll get live or scheduled shipment updates. This helps you stay informed, speeds up any dispute process, and gives peace of mind during long delivery times.

Ask About Their Communication Practices and Channels

Clear and effective communication is vital throughout the relocation process. Before selecting a moving company, inquire about their communication standards and channels. A reputable organization will provide a single point of contact who will keep you informed and address any questions or concerns. They will maintain open lines of contact to ensure a smooth and efficient moving procedure.

A professional moving company understands the need for effective communication as the cornerstone of a successful move. They will set up clear communication routes and appoint a relocation coordinator who will serve as your point of contact. This coordinator will keep you updated on the status of your transfer, handle any issues that arise, and keep you informed throughout the process.

What are the Payment Options?

Payment upon delivery is a common practice in the moving industry that many people are unaware of. Many movers request full payment before they begin unloading at your new residence. If you're not prepared, this can come as a surprise, and it's significant to budget for it to avoid financial stress on moving day. It's generally a good idea to go over payment terms with the moving company ahead of time to avoid surprises.

Furthermore, the payment method may differ from one company to another. Some businesses might require cash, while others accept credit or debit cards. Movers rarely accept personal checks due to the danger of the check bouncing. Also, keep in mind that tipping the movers is normally expected, and it is usually done in cash. Consider having additional cash on moving day to cover any unforeseen charges.

Ask About the Cancellation Policies

Life is unpredictable, and plans frequently change. It helps that you understand their cancellation process. A respectable business will have clear cancellation policies in place that detail any penalties or timelines for canceling or rescheduling your move. Ask if canceling within 72 hours of the move results in a flat fee or losing your full deposit. If the answer is vague or only given verbally, it’s a red flag. Choose a different provider. Knowing these policies ahead of time allows you to make an informed selection and have peace of mind knowing that you will not face any unforeseen financial consequences if your circumstances change.

Transparent cancellation procedures are a must for any reputable moving company. They illustrate the company's dedication to openness and customer satisfaction. By asking these important questions, you can make informed decisions and hire professional movers who provide full-service solutions tailored to your requirements.

Avoid These 5 Common Mistakes When Hiring Movers

1. Not Researching and Comparing Multiple Companies: One common blunder is failing to check out and evaluate multiple moving companies. As a result, you may end up selecting a company that does not fit your specific demands or provides a competitive price. Take the time to study several businesses, read reviews, and compare quotes to ensure you make an informed decision.

2. Overlooking Proper Licensing and Insurance: Another mistake is failing to recognize the significance of a moving company's licensing and insurance. Hiring a company without the proper certifications can leave you liable to potential liabilities and poor protection for your goods. Always confirm a company's licensing and insurance coverage to guarantee they fulfill industry standards and give enough protection for your relocation.

3. Not Getting a Written Estimate: Failing to obtain a written estimate may result in surprises and hidden fees. Verbal agreements may not adequately reflect the whole cost of your relocation, leaving you with unanticipated costs. To have a comprehensive grasp of the financial implications of your move, always seek a formal estimate that explains all the services, fees, and potential additional expenses.

4. Neglecting to Read the Fine Print: A common mistake is failing to read the fine print in the moving contract. This can lead to misconceptions or arguments over the move's terms and conditions. Read the contract thoroughly, paying close attention to information such as cancellation rules, liability, and dispute resolution procedures.

5. Waiting Until the Last Minute to Book: Putting off booking a moving company until the last minute can result in restricted availability and higher fees. Moving companies frequently have full calendars, especially during peak seasons, and scheduling ahead of time guarantees you get your preferred days and hours. To ensure a simpler and more convenient moving experience, avoid the procrastination trap and schedule your movers well in advance.

Bonus Tip: Seek Recommendations From Reputable Sources

Consider seeking information from credible sources. Inquire with friends, family, and coworkers who have just relocated about their experiences with different moving companies. Online platforms and review websites can also provide useful information about the reputation and quality of service offered by various moving companies. Take the time to read and consider customer reviews of the moving company to gather insights from previous customers' experiences and determine their level of satisfaction.

Recommendations from trustworthy sources might be invaluable when selecting a moving company. Hearing personal accounts from friends, family, or coworkers who have gone through a similar relocation process might provide helpful insights. By addressing these important aspects and asking the right questions, you can make more informed decisions when hiring a moving company.

Choosing a moving company is a big decision that can impact your moving experience. Book a moving company only after confirming their insurance, service terms, and track record for punctuality and damage claims. By asking these questions, you can make an informed selection and select a company that will match your needs and expectations.

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